Client OneClick

A team of chartered accountants & business advisers

Stopfords client OneClick provides an effective and innovative method to exchange messages and files with clients. Here you will find everything you need to know about how the client OneClick works, why you should use it and how to register.

What is the Client OneClick?

The client OneClick is a secure encrypted area on the internet (sometimes referred to as being “in the Cloud”) where you can work with us more closely and efficiently. It includes an area for you to upload files to us, and for us to send you files and documents. Unlike many other similar facilities, however, there is personalised messaging built in too, enabling us to communicate about those documents and files in context.

Where there are documents needing your approval, we can use the Client OneClick to upload the documents for you to review, wherever you are in the world, and to approve those documents electronically, cutting postage costs for both of us and improving efficiency and turnaround times.

How can I be sure my data is safe?

Your data will be encrypted using the 256-bit Advanced Encryption Standard which is the highest available military grade encryption. Asymmetric key encryption will be undertaken using two separate encryption keys held in separate locations to maximise security.

Over this is then laid the independent Secure Sockets Layer (“SSL”) certification provided by Symantec which you will be familiar with from interaction with internet banking and other secure websites. SSL certification will also provide you with visible reassurance by way of the closed padlock and https web site address reassuring you that the website is secure and trusted.

What about secure login?

When we first enable your client portal, you will receive an email from notifications@clientspace.co.uk inviting you to activate your client OneClick. Please do not respond to the email as it is not monitored. Instead, please click the activation link within the email, and this will take you to an activation page for your OneClick account.

We will provide you with an activation ID code for you to enter as authentication, after which you will be able to set your own password. While we have set the minimum security requirements in terms of length and complexity of passwords, you can make yours as complex as you deem appropriate. No record of your password will be held by us.

If you forget your password you will be able to request that it is reset – the activation ID mentioned above will be needed again in such a case. As with all passwords, do not tell anyone or write it down, to protect the security of your OneClick.

How do I find out more?

To find out more or to enrol on this service please contact Jessica Wilson on 01623 420 269 or email jessica@stopfords.co.uk.

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