Urgent Update for Landlords: Mandatory Renters’ Rights Act Information Sheet
The government has released the official Renters’ Rights Act Information Sheet, which all landlords are legally required to give to their tenants. This document explains the changes introduced under the Renters’ Rights Act and forms a compulsory part of the new legislation.
Deadline for issuing the Information Sheet is 31 May 2026
We want to ensure our landlord clients remain fully compliant. Below is a clear bestpractice guide to help you correctly serve the document and avoid potential penalties.
Who Needs to Receive the Information Sheet?
Every tenant must receive their own copy. This includes:
- All named tenants
- Joint tenants (it must be sent to each individual)
You can choose to include Guarantors
This requirement applies to all existing tenancies — not to new tenancies starting after 1 May.
Best Practice Guide on How to Serve the Information Sheet
1. Use a Reliable Delivery Method
Digital delivery first (recommended provided your agreement allows you to serve documents by email):
- Email using an esignature tool such as DocuSign or Adobe Sign
or
- Request written confirmation of receipt
If tenants do not respond or you are unsure they have received it:
- Send via recorded or firstclass post
- Or hand-deliver and obtain a signed receipt
Key Point: You must be able to prove service of the Information Sheet.
2. Keep Detailed Evidence
The ability to provide evidence is essential. We recommend storing:
- Esignature certificates
- Email confirmations
- Postal tracking receipts
- Signed hand-delivery acknowledgements
If you cannot demonstrate that the document was served, you may be considered noncompliant.
3. Check Your Tenancy Agreement
Before serving the document digitally, check whether your tenancy agreement allows service by email.
If it does not, you should deliver it by post or by hand.
What Are the Penalties for NonCompliance?
Local councils will enforce the new rules, and fines are expected to range from:
£4,000 to £7,000 per property
Landlords without clear evidence of service are at the highest risk of penalties.
Recommended Approach
To help ensure compliance, we suggest:
- Sending the document digitally in the first instance
- Requesting confirmation from each tenant
- Following up where no response is received
- Backing up with physical delivery if needed
- Keeping a complete audit trail
- Checking your managing agent’s procedures (if this is applicable for your property/ies)
Important Notes
- The Information Sheet was released on 20 March 2026.
- It must not be edited — it must be sent exactly as provided by the government.
- Reiterate – all existing tenants must receive it by 31 May 2026.
